Maxis Fibre Internet – Installation Guide

You should take note of the following before the Maxis Fibre installation:

  1. Maxis will schedule an appointment for the installation after the registration is done.
  2. A technical team will go to your premise at the agreed time and date to carry out the installation.
  3. You are required to provide 3 power outlet (either power point or multiple gang extension) at your preferred location to place the Residential Gateway, Optical Network Terminal and Dect Phone.
  4. The assigned installation team will call you at least 24 hours before the appointment date for confirmation. You will be informed not more than 3 hours prior to the agreed appointment should it need to be re-scheduled due to unforeseen circumstances.
  5. You should inform Maxis at least 3 days in advance in case of cancellation or installation appointment re-scheduling. Maxis reserves the right to charge for the late cancellation or re-scheduling request.
  6. You will be provided with 15 metres of fibre optic cable free of charge. The cost of any additional length will be paid by you.
  7. Any request from you that is classified as non-standard installation will have to be discussed with teh installer and agreed upon on the charges.
  8. A small opening through the wall may be required for the fibre optic cable to enter your premise. The hole will be cleaned and concealed for aesthetic purpose.

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Landed Property – Single Dwelling Unit (SDU): Standard Installation

Maxis Fibre Internet Installation - Single Dwelling Unit (SDU): Standard Installation

Legend
FDP Fibre Distribution Point
PDP Pedestal Distribution Point
FTB Fibre Termination Box
ATB Access Termination Box
ONT Optical Network Terminal
RGW Residential Gateway

There are many possible scenarios during installation:

  • Not blocked (underground installation from PDP to FTB)
  • Blocked without Local Authority Permit (e.g blocked by renovation done by customer)
  • Blocked with required Local Authority Permit (e.g. requires Local Authority scheduling)
  • Blocked within customer’s premise (surface cabling)

On installation day, the installer will make an inspection and provide a sketch of the cable route.

With your consensus, the installer will proceed with the installation.

Aerial cable-overhead
Concealed underground (through drain)
Standard Installation (Free)
≤ 15m of fibre cable FTB – ONT
≤ 2m of RJ45 cable ONT – RGW
≤ 2m of RJ45 cable RGW – PC
≤ 1m of RJ11 cable ONT – Dect phone
≤ 30m Raceway (casing for wiring)

SDU Standard Installation – Underground

1. Pedestal distribution point (PDP) – Outer view

1. Pedestal distribution point (PDP) – Outer view

2. Manhole (position differs depending on street type)

2. Manhole (position differs depending on street type)

3. Configuring Pedestal distribution point (PDP)

3. Configuring Pedestal distribution point (PDP)

4. Routing from PDP to Pit

4. Routing from PDP to Pit

5. Minor drilling if required

5. Minor drilling if required

6. About 5mm in size to fit standard cable

6. About 5mm in size to fit standard cable

7. Installer fixing ATB

7. Installer fixing ATB

8. Devices: Optical Network Terminal (ONT), Residential Gateway (RGW) & DECT Phone

8. Devices: Optical Network Terminal (ONT), Residential Gateway (RGW) & DECT Phone

9. Speed test conducted once installation completed

9. Speed test conducted once installation completed

SDU Standard Installation – Aerial Overhead

1. FDP on pole. Installer fixing cable from pole

1. FDP on pole. Installer fixing cable from pole

2. Connecting cable from FDP to FTB

2. Connecting cable from FDP to FTB

3. Installer fixing mounting

3. Installer fixing mounting

4. Fibre coiling at FTB

4. Fibre coiling at FTB

5. Minor drilling if required

5. Minor drilling if required

6. Installer configuring your personal computer

6. Installer configuring your personal computer

[tabby title=”SDU – Non Standard Installation”]

Landed Property – Single Dwelling Unit (SDU): Non-Standard Installation

Maxis Fibre Internet Installation - Single Dwelling Unit (SDU): Non Standard Installation

Legend
FDP Fibre Distribution Point
PDP Pedestal Distribution Point
FTB Fibre Termination Box
ATB Access Termination Box
ONT Optical Network Terminal
RGW Residential Gateway

There are many possible scenarios during installation:

  • Not blocked (underground installation from PDP to FTB)
  • Blocked without Local Authority Permit (e.g blocked by renovation done by customer)
  • Blocked with required Local Authority Permit (e.g. requires Local Authority scheduling)
  • Blocked within customer’s premise (surface cabling)

On installation day, the installer will make an inspection and provide a sketch of the cable route.

With your consensus, the installer will proceed with the installation.

Concealed underground from PDP Over the ceiling
Concealed underground from FDP (Concealed at car porch) Concealed underground

SDU Standard Installation – Underground

1. Trenching work if required

1. Trenching work if required

2. Cable routing from PDP

2. Cable routing from PDP

3. Concealed cable routing through drain (with microduct)

3. Concealed cable routing through drain (with microduct)

4. Cable routing via rooftop

4. Cable routing via rooftop

5. Concealed cable routing with microduct at the edge of roof

5. Concealed cable routing with microduct at the edge of roof

6. Rerouting of cable and ATB location

6. Rerouting of cable and ATB location

7. Installer fixing ATB (rerouting)

7. Installer fixing ATB (rerouting)

8. Completed installation

8. Completed installation

No. Items Description Distance Proposed Pricing (RM)*
1 On pole to FTB 1st 30m (Pole to FTB) 450.00
Additional Meter (per meter) 60.00
2 3M surface wiring 1st 10m (FTB-BTU) 290.00
Additional Meter (per meter) 20.00
3 Over the ceiling 1st 30m 170.00
Additional Meter (per meter) 2.00

* These are indicative prices only, prices may vary from case to case basis. Maxis will not be liable for work done by 3rd party contractors, who will however ensure that work is done on a best effort basis. Liability of the contractor is limited to making good premises as it was prior to work being done.

[tabby title=”MDU Installation”]

High-Rise Property – Multiple Dwelling Unit (MDU)

Maxis Fibre Internet Installation - Multiple Dwelling Unit (MDU): Full Fibre Installation (Maxis Own Build)
Maxis Fibre Internet Installation - Multiple Dwelling Unit (MDU): Copper VDSL (Last Mile)

Legend
FDP Fibre Distribution Point
PDP Pedestal Distribution Point
FTB Fibre Termination Box
ATB Access Termination Box
ONT Optical Network Terminal
RGW Residential Gateway

Fibre Cable

Copper Cable

MDU Standard Installation

1. Routing from FDP

1. Routing from FDP

2. FDP at Riser

2. FDP at Riser

3. Installer working on configurations at Riser

3. Installer working on configurations at Riser

4. Minor drilling for full fibre cabling (Maxis Own Build)

4. Minor drilling for full fibre cabling (Maxis Own Build)

5. Installer working on configurations at customer’s premise

5. Installer working on configurations at customer’s premise

6. Completed installation

6. Completed installation

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