You are having issues with your Maxis Fibre broadband connection, who should you call?
To serve the customer base better, Maxis have open multiple channels to provide technical support to the users of their products.
In fact, you can get in touch with Maxis for technical support in a couple of ways.
First of all, there is Twitter. Tweet to the Maxis official account of @MaxisListens and the friendly and competent support team will reach out to you. The MaxisListens team will then assist you with your technical issues or other complaints.
Next, Facebook. All reputable companies cannot afford not to on Facebook when most of their customers are already on it. Maxis is no exception. Head over to the Ask Maxis Facebook app to leave a message with your information and you will be contacted soon. It is possible to drop a message at the official Maxis Facebook page too. The helpful Maxis team will assist you in whatever issue that you maybe facing with your Maxis fibre connection.
Lowyat forum is touted as Malaysia’s Largest Online Community. For this reason, Maxis moved their self-hosted forum to Lowyat.net. You can find the discussions here. Open a new thread if you have a particular question for Maxis. The support team will reply to you in a timely manner. Alternatively, if you wish to discuss your issue privately, you can send a PM (private message) to the official Maxis profile at Lowyat.net.
Of course, as with the case with all forums, you need an account to PM, post reply or start a new post. If you don’t already have an account with Lowyat.net, then you can easily register for one by following this link.
Do you know that there is a live chat feature at Maxis website? Start a chat here if you required any assistance from Maxis. For first time user, you will have to register for an account to get a unique ID for identification.
Last but not least, you still have the good old telephone to fall back on.
Call 1-800-82-1123 and talk to the ever so helpful Maxis support staff.