MaxisONE Home Fibre vs TM UniFi

Fibre Optic Broadband in Malaysia: A comparison of MaxisONE Home Fibre and TM UniFi

The fibre broadband service provided by Maxis, MaxisOne Home Fibre is the only competitor that managed to make some inroads into a market dominated by TM UniFi.

Coverage Check

If you are in the market for fibre broadband, but can’t decide on which provider to go for? Read on and we will give you the low-down of how MaxisONE Home and TM UniFi compared.
The nationwide coverage of TIME Fibre is no match to both MaxisONE Home and UniFi. While Celcom Home Broadband has just joined the competition recently.
Due to the reasons mentioned above, TIME Fibre and Celcom Home Broadband are not included in this comparison.

MaxisONE Home Fibre vs TM UniFi
Click to enlarge

Maxis Home Fibre was rebranded to MaxisONE Home Fibre on 16th November 2016. In line with the rebranding exercise, the plans and pricing structure were tweaked to position Maxis as a direct competitor to UniFi.

Comparison between the old and new Maxis Fibre Plans

Pricing Structure

The newly created MaxisONE Home Lite (30Mbps) is priced at RM179, which is exactly the same price as the UniFi ADVANCED 30Mbps. HyppTV, the IPTV service by TM is part of the UniFi ADVANCED 30Mbps plan. On the other hand, MaxisONE Home Lite (30Mbps) does not come with any IPTV at all. Outgoing Voice calls or VOIP is charged on a pay-as-you-use basis for both of these 30Mbps plans.
Maxis is offering the entry level plan of 10Mbps at RM139/month to take advantage of UniFi abolishing the lowest plans of 5Mbps (RM149/month). MaxisONE Home Fibre 10Mbps (RM139/month) is now the cheapest plan among the available fibre broadband plan in Malaysia. For those who want a no frills and affordable fibre plan, Maxis is the only option.
MaxisONE Home Fibre is slightly cheaper than UniFi for the 2 higher speed plans of 50Mbps and top of the line 100Mbps. Not all fibre ready premise will be able to achieve the 100Mbps download speed, though. For instance, units within a highrise building with copper wire for the last mile connection can only support up to a download speed of 30Mbps.

MaxisONE Home Fibre Internet Plan :- Online Registration

Equipment Provided

Equipment wise, all MaxisONE Home Fibre plans come with the bare minimum of a modem and WiFi Router. The DECT (cordless) phone for voice calls is not provided. The users will have to either purchase a new DECT phone or use one they already have. While a modem, Wifi Router, DECT phone and STB (set top box for HyppTV) are the standard equipment for all UniFi plans.

Additional Features

UniFi offered more additional features for the fibre plans than MaxisONE Home Fibre. HyppTV Everywhere on 2 devices, iFlix (12 months access), viu subscription and 500MB/day for TM WiFi are the 5 features included with all UniFi plans. MaxisONE Home Fibre is giving away UNLIMITED iflix access and FREE Maxperts consultation with end-to-end setup as standard for the 30Mbps (RM179/month) and above. Although MaxisONE Home Fibre has fewer features than UniFi, it is not a deal breaker for users who value internet speed and stability above all else.

MaxisONE Home Fibre Internet Plan :- Coverage Check

Add Ons

UniFi is having an add-ons galore by offering not 1 but 5 Add-ons. All of these add-ons are optional and come with additional cost. You be the judge if any of these add-ons is worth it for the price quoted.

Installation, Contract and Download Quota

The common denominators for both MaxisONE Home Fibre and UniFi are, free installation (standard only), 24 contract (minimum subscription period) and Unlimited download (no quota).

Fibre Service Coverage Area

Lastly, coverage for both services is comparable to each other. Some area is UniFi exclusive zone and vice versa. Neither MaxisONE Home nor UniFi has an edge over the other in terms of numbers of ports made available to the end users.

Conclusion

For the mass majority of end users looking for a basic fibre internet connection without worrying too much about add-ons, then you can’t go wrong with MaxisONE Home Fibre.
Fibre optic broadband brand from which provider will you choose? Tell us in the comment section below.

Coverage Check
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3 Reasons why you need Maxis’s Maxperts to end your WiFi woes

A fibre broadband that starts right, stays right. This is why Maxperts, our broadband experts, are here to help you start your broadband journey on the right foot. Watch on to see how they do it.

Ways to contact Maxis for fibre technical support

Maxis Fibre Customer Service
You are having issues with your Maxis Fibre broadband connection, who should you call?
To serve the customer base better, Maxis have open multiple channels to provide technical support to the users of their products.
In fact, you can get in touch with Maxis for technical support in a couple of ways.
twitter
First of all, there is Twitter. Tweet to the Maxis official account of @MaxisListens and the friendly and competent support team will reach out to you. The MaxisListens team will then assist you with your technical issues or other complaints.

facebook
Next, Facebook. All reputable companies cannot afford not to on Facebook when most of their customers are already on it. Maxis is no exception. Head over to the Ask Maxis Facebook app to leave a message with your information and you will be contacted soon. It is possible to drop a message at the official Maxis Facebook page too. The helpful Maxis team will assist you in whatever issue that you maybe facing with your Maxis fibre connection.
lowyat.net forum
Lowyat forum is touted as Malaysia’s Largest Online Community. For this reason, Maxis moved their self-hosted forum to Lowyat.net. You can find the discussions here. Open a new thread if you have a particular question for Maxis. The support team will reply to you in a timely manner. Alternatively, if you wish to discuss your issue privately, you can send a PM (private message) to the official Maxis profile at Lowyat.net.
Of course, as with the case with all forums, you need an account to PM, post reply or start a new post. If you don’t already have an account with Lowyat.net, then you can easily register for one by following this link.
Maxis Fibre Live Chat Support 24/7
Do you know that there is a live chat feature at Maxis website? Start a chat here if you required any assistance from Maxis. For first time user, you will have to register for an account to get a unique ID for identification.
Maxis Fibre Telephone Support 24/7
Last but not least, you still have the good old telephone to fall back on.
Call 1-800-82-1123 and talk to the ever so helpful Maxis support staff.

List of prominent cities or towns in Malaysia without fibre internet service.

In these days, Fibre Internet is an essential facility for home and business alike.
It is not less important than the basic utilities such as power or water.
The Fibre Internet service is quite prevalent in the Klang Valley area. Which is not surprising considering that this is the most developed region of Malaysia.
But there are other prominent cities or towns which are still waiting for fibre internet to be deployed.
Fibre internet in this case is referring to the service as provided by TM UniFi or Maxis Fibre.

City/TownPostcodeStatePopulation
George Town10000Pulau Pinang740,200
Alor Setar5000Kedah405,523
Tawau91000Sabah397,673
Sandakan90000Sabah396,290
Kuala Terengganu20000Terengganu337,553
Kota Bharu15000Kelantan314,964
Taiping34000Perak245,182
Kubang Pasu6000Kedah214,479
Manjung32040Perak211,113
Batu Pahat83000Johor209,461
Kuala Selangor45000Selangor205,257
Muar84000Johor201,148
Lahad Datu91100Sabah199,830
Kinabatangan90200Sabah182,328
Pasir Mas17000Kelantan180,878
Alor Gajah78000Melaka173,712
Keningau89000Sabah173,103
Kluang86000Johor167,833
Rawang48000Selangor120,447
Sitiawan32000Perak95,920

Source: Wikipedia
List of Cities and Towns in Malaysia by Population
Population in Rawang
Population in Sitiawan

5 Reasons to use 3rd party DNS service.

Your internet connection, by default is using the DNS as provided by whoever your ISP is.
The fact is, you do not have to stick with the ISP’s DNS if you don’t want to. Alternatively, there are many 3rd parties DNS providers that you can use.
What is DNS?
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The most popular and widely used among the 3rd party DNS are Google Public DNS and OpenDNS.

OpenDNS v Google Public DNS

How to set up OpenDNS and Google DNS. Credit to webmasterfacts.com


The Google Public DNS IP addresses (IPv4) are as follows:
8.8.8.8
8.8.4.4
OpenDNS IP Addresses
208.67.222.222
208.67.220.220

  1. Reliability – The DNS servers of your ISP can never matched the 3rd party providers in terms of reliability. The redundancy built-in to those 3rd party DNS servers ensure that the downtime is minimized or eliminated. Most but not all ISPs treat the DNS servers as a cost centre. Which in turn shows in the level of investment to install and maintain the DNS servers. If you are experiencing slow response when you are trying to reach a website or even worse, the website fail to load at all. Then changing from your ISP’s DNS to the 3rd party might help to speed up your browsing experience.
  2. Security – GoogleDNS and OpenDNS have incorporated some security features that are not implemented by the major ISP to their DNS. For instance, DNSSEC which is used to ensure all DNS requests are signed and verified. DNS with weak security strength is prone to “poisoning“. A type of exploit that redirect your request for a legitimate website to a shady address which may harm or compromise your device.
  3. Control – You can set up web filtering criteria with 3rd party DNS. OpenDNS provide an easy way to have control over what your children can access on the internet. Or if you are an employer who preferred your staff do not use company resources to access non-work related websites or services, then changing to OpenDNS will give you that option.
  4. Speed – A 3rd part DNS may have significant speed advantage over the default ISP’s DNS. A DNS might not response instantly if the requests for web addresses are high and the server is overloaded. On the other hand, Google Public DNS is built on a robust server network with a lot of redundancies. This configuration make sure that every request will be resolved almost instantaneously.
  5. Web censorship – The ISP level censorship is most probably done using DNS. If you are unable to access certain websites which are prohibited at your location, you can bypass such censorship by changing to 3rd party DNS.

Fibre to the x (FTTx) explained

What is Fibre to the x? In telecommunication term, the x is a substitute for N (node/neighbourhood, FTTN), C (cabinet, FTTC), B (basement, FTTB), H (Home, FTTH) etc.

What is FTTx?

A schematic illustrating how FTTX architectures vary – with regard to the distance between the optical fiber and the end-user. The building on the left is the central office; the building on the right is one of the buildings served by the central office. Dotted rectangles represent separate living or office spaces within the same building. Credit to Wikipedia

FTTx is a generic term to differentiate the broadband network architecture according to the relative length of fibre optic and metallic (copper) cable.

Optical fibre is the most efficient way of transmitting data over long distance. But the “last miles” stretches between the telecom facilities and the end users is generally connected using copper wire.

FTTN: Fibre to the node or Fibre to the neighbourhood. Typically, the fibre optic terminate around 300m from the end users. Each node is serving hundred of users in the neighbourhood. The setup from the users end is no different from the ADSL. But the speed and throughput are much better as compared with ADSL.

FTTC: Fibre to the cabinet/curb. Architecturally, FTTC is identical to FTTN. The only differentiating factor is where the fibre optic terminates and the length of the metal cable for the final connection to the end users premise. Any connection with less than 300m copper wire is classified as FTTC.

FTTB: Fibre to the building/basement. In this type of fibre deployment, the fibre optic terminates inside the building. Maxis Fibre categorised this configuration as VDSL2. The fibre optic connection stop at the MDF room. The existing telephone backbone (copper) is used for the length between the MDF room to the end users unit. Maxis Fibre delivered the internet service to MDU (multi dwelling unit) using this type of architecture.

FTTH: Fibre to the Home. This term is generally used to encompass all fibre architecture that terminates inside the end users premise home or business). It is used interchangeably with FTTP (premise). FTTH is the only configuration of delivery to landed properties used by Maxis Fibre.
Maxis Fibre Installation Guide

What is DNS?

DNS or Domain Name System

When you enter a URL into your Web browser, your DNS server uses its resources to resolve the name into the IP address for the appropriate Web server. Credit to ©HowStuffWorks.com

You might not know it but if you go on to the internet, you are relying on DNS. What is Domain Name System or better known as DNS? We are not going to bore you with technicality. In layman terms, DNS works like a phone no. directory of the internet. But instead of pointing to a phone no. when you look up a certain name, the DNS compare and match the requested domain name with the actual IP address. The domain name, for instance http://www.maxis.com.my is created for human to identify a particular website. Computers only recognize the IP address of the devices that are connected to the internet. DNS is a mean to resolve the domain name into the associated IP.
Each and every ISP have their own DNS and you do not have to tinker with the DNS configuration if you are satisfy with your the internet experience as provided by your ISP out of the box.
There 3rd party DNS that you can use if you wish to improve on what you are getting from your ISP. OpenDNS and Google Public DNS are 2 of the most widely used 3rd party DNS.

Speedtest for your internet connection

The most frequent question we have about our internet connection is the download speed or simply known as speed.
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We are all interested to know if what is the performance we are getting as compare with what we are paying for or what is advertised by the ISP.
Conducting a speedtest is a good way to find out more about the quality of our internet connection.
The official Maxis speedtest page is at: Maxis Speedtest.
Maxis is using the technology provided by Ookla, the same company which powered the popular and trusted speedtest.net website.
Maxis Speedtest
The speedtest required Flash, thus only works on desktop.
If you wish to do the speedtest on your mobile devices, you will have to download the corresponding free app.
Speedtest.net Android App from Google PlaySpeedtest.net iOS App from Apple App StoreSpeedtest.net Android App from Google Play StoreSpeedtest.net Windows Phone App from Windows StoreSpeedtest.net App from Amazon Apps Store

Speedtest.net is the most widely used internet speed testing tool. But it is by no means the only one.
Other notable sites for speedtesting are as below:

How’s The Installation of Maxis Fibre Goes?

A short video showing how the installation of Maxis Fibre is done.

You can find out if your area is within the Maxis Fibre service coverage area here.

The next step after you have determined your location is fibre serviceable is to place your Maxis Fibre order here.

What is Standard Installation? More information here.
In what situation will the installation be considered as “Non Standard“? Find out more here.

Internet Terms Explained

When we talk about the internet in general or the internet connection in particular, there are lots of terms being used.
It is good to know what these terms really mean in the plainest language.

Broadband

First of all is “broadband” which can be definite in the broadest sense. It is an amalgam of two words, “broad bandwidth” and used to describe any internet connection that is faster than the dial-up.
“Broadband” in a nutshell enabled you to do things on the internet that you can never imagined accomplishing using the good old dial up. For instance, video streaming and video conferencing.
Another difference between broadband and dial up is the ADSL technology behind it. With broadband, your telephone voice function is not interrupted while you are connected to the internet.
In Malaysia, the lowest speed ADSL plan of 384kbps is considered as broadband.
Broadband is classified in term of speed and not by mobility. You can find mobile broadband, wireless broadband, fixed broadband (ADSL) or fixed fibre broadband.
As the dial up users dwindled to insignificant numbers, so does the usage of the word “broadband”. Because it is so common now that every internet plan you are talking about is of the “broadband” type.

Fibre Optic

Fibre optic is the strand inside the optical fibre cable that transmit data using laser light. How do optical fibre works?
“Fibre optic” as used in the internet context is actually referring to the type of internet connection served by the purpose built fibre optic network. As opposed to the ADSL technology which is sharing the copper wire with the telephone service.
The bandwidth or the “pipe” of fibre internet is much larger than what you would be able to achieve with the copper wire. With the generous bandwidth, video streaming, online gaming, video conferencing, HD movie downloading and other data intensive activities have become a reality.
Sign up with Maxis Fibre Internet Plan now to experience all the benefits of a fibre internet connection.

IPTV

IPTV is an acronym of “Internet Protocol Television”. It is a type TV where content is distributed via the internet cable. Before the proliferation of fibre internet, IPTV is not widely adopted. The ADSL technology could not handle the amount of data transfer required to make IPTV a viable proposition.
With fibre internet, the bandwidth available is more than sufficient to carry the internet traffic with lots of room left for voice (VOIP) and IPTV delivery.
IPTV programming will not be affected by the weather. The HD content will still be crystal clear no matter what is the weather condition.
Maxis Fibre Astro IPTV Bundle